Technical Account Manager - International Compensation - Remote

Overview

We are seeking a highly qualified and motivated compensation focused Technical Account Manager (TAM) to join our Customer Organization. This role will serve as a trusted technical advisor and advocate for our customers, ensuring they derive maximum value from our solutions. This role requires a blend of technical expertise, customer-centric mindset, and excellent communication skills to drive customer satisfaction, retention, and growth. The Technical Account Manager role will be focused on supporting our customers with large International (specifically European) compensation focus.

In Short

• International Compensation Expertise
• Proven international compensation experience inclusive of developing and implementing compensation strategies for employees in Europe, focusing on compliance with local laws, market competitiveness, and alignment with global policies.
• Strong knowledge of market compensation surveys throughout Europe.
• Hands-on experience with structure (design & delivery), market research and benchmarking practice.
• Experience with a variety of compensation practices/philosophies.
• Exposure to Pay Equity and DEI.
• Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
• Provide expert guidance on product capabilities, best practices, and effective strategies.
• Collaborate with sales and customer success teams to identify opportunities for upsell and cross-sell.
• Gather and relay customer feedback to the product development team to influence product roadmap and potential new features or enhancements.

Requirements

• Bachelor’s degree in Human Resources, Compensation, Data Analytics, Information Systems or a related field.
• 3+ years of experience in a technical account management or senior support position.
• 3+ years in a human resources or compensation professional role ideally within the SaaS or compensation industry.
• Strong technical background with expertise in compensation data, survey data, HCM systems, APIs, SFTPs, and SSO.
• Experience with CRM and support ticketing systems (e.g., Salesforce, Atlassian Tools).
• Advanced Excel skills and knowledge of Tableau.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues in a timely manner.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Customer-centric mindset with a passion for delivering exceptional service and support.

Benefits

• All around awesome culture with values of respect, teamwork, and customer centricity.
• Monthly company All Hands meetings and regular opportunities for executive leadership exposure.
• Access to continued learning & development opportunities.
• Generous compensation and benefits package including holiday, sick pay, and parental leave.
• Company paid medical insurance including primary care, mental health support.
• Annual remote work stipend for wellness or home office equipment.
• And more!