Salesforce System Planner for Customer Support - Remote

Overview

PayPay is a fintech company that has surpassed 65 million users since its launch in 2018, composed of diverse members from around 50 countries. We are looking for professionals who are passionate about creating new value and improving customer support systems.

In Short

• Work on the Salesforce platform for customer support.
• Propose new features and improve existing systems.
• Create requirement definitions and collaborate with development teams.
• Conduct user acceptance testing (UAT).
• Participate in the entire project lifecycle from planning to maintenance.
• Engage with AI technologies for customer support.
• Collaborate with various roles within the team.
• Work in a fast-paced environment with a focus on customer experience.
• Remote work with flexible hours.
• Join a rapidly growing team.

Requirements

• At least 2 years of experience with Salesforce.
• Understanding of Salesforce management and custom objects.
• Knowledge of API and data integration.
• Experience in designing based on user stories.

Benefits

• Comprehensive health insurance.
• Flexible working hours.
• Remote work options.
• Annual salary review.
• Incentives based on performance.