Customer Support Digital Transformation Planner - Remote

Overview

We are seeking a professional to drive the digital transformation of customer support for our smartphone payment service, PayPay. This role involves utilizing new technologies such as generative AI to enhance customer experience and optimize support processes.

In Short

• Plan and implement AI-driven solutions for customer support.
• Engage in system selection and feasibility verification.
• Coordinate with stakeholders and drive project progress.
• Establish operational frameworks for continuous AI and system management.
• Maintain system stability and respond quickly to incidents.
• Work with cutting-edge generative AI technologies.
• Collaborate with teams to enhance customer support processes.
• Contribute to both upstream and downstream project phases.
• Foster a culture of learning and innovation.
• Communicate effectively with internal and external stakeholders.

Requirements

• Passion for new technologies.
• Experience in defining requirements for system implementation in customer support.
• Experience in system operation and maintenance.
• Ability to drive projects through effective communication.

Benefits

• Opportunity to work with a wide range of customer support systems.
• Involvement in all project phases from planning to maintenance.
• Experience and learn about innovative customer support platforms using AI.