Inbound Sales and Service Representative - Real Estate - Remote

Overview

Pavago is seeking a passionate and dedicated Inbound Sales and Service Representative to join our client’s team. In this role, you'll be the first point of contact for potential customers, handling inbound calls, scheduling appointments, and providing exceptional service.

In Short

• Professionally manage inbound calls and provide assistance.
• Schedule service calls and identify upselling opportunities.
• Assist in creating structured processes for sales.
• Utilize new tools to enhance customer experience.
• Support training of offshore teams for call management.
• Handle escalated calls with active listening techniques.

Requirements

• High proficiency in English for communication.
• Prior customer service experience, preferably in home services.
• Proven sales experience in a fast-paced environment.
• Knowledge of plumbing services is a plus.
• Experience with CRM systems, preferably Service Titan.

Benefits

• Opportunity to work in a dynamic team environment.
• Continuous personal growth and skill improvement.
• Engagement in upselling and promoting services.
• Collaboration to refine processes and customer service protocols.
• Feedback on technology usage to improve efficiency.