Inbound Sales and Service Representative - Remote

Overview

Pavago is seeking a passionate and dedicated Inbound Sales and Service Representative to join our client’s team. In this role, you'll be the first point of contact for potential customers, handling inbound calls, scheduling appointments, and providing exceptional service.

In Short

• Professionally manage inbound calls and provide knowledgeable assistance.
• Efficiently schedule service calls and identify upselling opportunities.
• Achieve a 10% close rate on Pipeline Club memberships.
• Assist in creating structured processes for high call conversion.
• Utilize new tools to enhance customer experience.
• Support training of offshore teams for managing calls.
• Handle escalated calls with active listening and de-escalation techniques.

Requirements

• High level of proficiency in English.
• Prior experience in customer service, especially in home services.
• Proven track record of meeting sales targets.
• Knowledge of plumbing services is a plus.
• Experience with CRM systems, preferably Service Titan.

Benefits

• Opportunity to work in a dynamic team environment.
• Potential for personal growth and skill improvement.
• Engagement in process improvement initiatives.