Customer Service Representative (CSR) - Remote

Overview

Pavago is looking for a dedicated Customer Service Representative to join our client’s remote team and serve as a key point of contact for their clients and users. In this role, you will provide outstanding support, assist with inquiries, and ensure customer satisfaction while representing AI-driven services with professionalism and clarity.

In Short

• Respond promptly to customer inquiries through various channels (email, chat, and voice).
• Diagnose problems and answer questions about AI products and services.
• Guide users on how to use AI tools and platforms effectively.
• Record and report customer feedback for product improvements.
• Maintain accurate records of customer interactions using a CRM system.
• Minimum of 2 years in customer service or client support.
• Excellent written and verbal communication skills in English.
• Comfortable navigating CRM systems or platforms like Trello.
• Capable of working independently in a fast-paced, remote work setting.
• Enjoy helping people and solving problems.

Requirements

• Experience in customer service or client support, preferably in tech or AI.
• Demonstrated ability to resolve issues professionally and empathetically.
• Ability to explain complex topics in a clear manner.
• Highly organized and thrive in remote environments.
• Curiosity about AI and motivation to grow within the company.

Benefits

• Work in a future-focused company at the forefront of AI innovation.
• Collaborate with a supportive remote team.
• Opportunity for professional growth and development.