German Speaking Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Provide excellent customer support to German-speaking clients regarding smart home products.
• Handle inquiries through various communication channels, including phone, email, and chat.
• Assist customers with troubleshooting, product information, and orders.
• Document customer interactions properly in the CRM system for future reference.
• Collaborate with product and technical teams to ensure accurate and timely resolutions.
• Stay updated on product features, trends, and company offerings to provide informed support.
• Contribute ideas to improve the customer service process and enhance overall satisfaction.

Requirements

• Fluency in German is required.
• Strong communication skills.
• Interest in smart home technology.
• Ability to work in a team environment.
• Experience in customer service is a plus.

Benefits

• Opportunity to work in a dynamic environment.
• Experience in a growing industry.
• Beautiful working location in Greece.