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German Speaking Customer Service Representative - Remote

Posted 6 weeks ago
Customer Service
Full Time
Worldwide
1030EUR/month

Overview

Join our clients Automotive Digital Services team and be part of a dynamic, multilingual customer service project supporting a well-known automotive brand. As a German-speaking Customer Service Representative, your role will be to deliver high-quality support and guidance to customers across a variety of digital services and solutions.

In Short

  • Provide outstanding customer service in German via phone, email, or chat
  • Assist customers with inquiries related to digital automotive services
  • Troubleshoot and resolve customer issues efficiently and professionally
  • Escalate more complex queries to relevant departments
  • Maintain accurate and detailed documentation of customer interactions
  • Ensure service levels and quality standards are consistently met
  • Fluency in German (C1 or higher) and good command of English (B1-B2)
  • Previous customer service experience is a plus
  • Comfortable working in rotating shifts, including weekends and nights
  • Gross Salary: 1030/month x 14 months

Requirements

  • Strong communication and problem-solving skills
  • Tech-savvy and quick to learn new systems
  • Working Hours: Monday to Sunday 24/7 rotating shifts
  • 2 rotating days off per week
  • Meal Allowance: 80/month x 12 months
  • Relocation Package available for remote positions within this project (for German, Dutch, and Danish speakers)

Benefits

  • Full-time remote contract
  • Support for relocation if applicable
Cross Border Talents logo

Cross Border Talents

Cross Border Talents is a multinational company specializing in professional and consumer imaging equipment and information systems. They provide exceptional customer support for a range of imaging products, including printers, photocopiers, and digital cameras, specifically catering to Norwegian-speaking customers. The company is committed to fostering a diverse and inclusive work environment, offering equal opportunities to all employees. With a focus on professional growth and development, Cross Border Talents provides comprehensive training, competitive salaries, and various benefits, including relocation support to Greece. They pride themselves on being a Great Place to Work, emphasizing community engagement and employee well-being.

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