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Remote Dutch Speaking Customer Support Representative

Posted Yesterday
Customer Service
Full Time
Portugal
1,100 - 1,360 EUR/month

Overview

The jobCross Border Talents is looking for a Dutch speaking Customer Support Representative to work for a leading global provider remotely in Portugal. You will be part of a team, ensuring a competent and friendly customer service experience over the phone and via e-mail.

In Short

  • Provide answers and solutions to customer questions and concerns.
  • Troubleshoot issues regarding orders, deliveries, payments, and returns.
  • Act as the point of contact for external sellers.
  • Provide information about digital products.
  • Escalate and reroute issues to other departments.
  • Work 40 hours per week on a rotational shift pattern.
  • Enjoy Portuguese public holidays and compensation days.
  • Receive Holiday and Christmas bonuses equivalent to your base salary.
  • Sign an Employment Uncertain Term contract with a duration of 12 months.
  • Potential for permanent employment after 2 years.

Requirements

  • Fluency in Dutch.
  • Strong communication skills.
  • Ability to troubleshoot customer issues.
  • Experience in customer service is preferred.
  • Willingness to work in rotating shifts.
  • Familiarity with digital products is a plus.

Benefits

  • Competitive salary.
  • Holiday and Christmas bonuses.
  • 22 days of holiday per year.
  • Compensation for working on public holidays.
  • Opportunity for permanent employment.
Cross Border Talents logo

Cross Border Talents

Cross Border Talents is a multinational company specializing in professional and consumer imaging equipment and information systems. They provide exceptional customer support for a range of imaging products, including printers, photocopiers, and digital cameras, specifically catering to Norwegian-speaking customers. The company is committed to fostering a diverse and inclusive work environment, offering equal opportunities to all employees. With a focus on professional growth and development, Cross Border Talents provides comprehensive training, competitive salaries, and various benefits, including relocation support to Greece. They pride themselves on being a Great Place to Work, emphasizing community engagement and employee well-being.

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