Remote Dutch Speaking Customer Support Representative

Overview

The jobCross Border Talents is looking for a Dutch speaking Customer Support Representative to work for a leading global provider remotely in Portugal. You will be part of a team, ensuring a competent and friendly customer service experience over the phone and via e-mail.

In Short

• Provide answers and solutions to customer questions and concerns.
• Troubleshoot issues regarding orders, deliveries, payments, and returns.
• Act as the point of contact for external sellers.
• Provide information about digital products.
• Escalate and reroute issues to other departments.
• Work 40 hours per week on a rotational shift pattern.
• Enjoy Portuguese public holidays and compensation days.
• Receive Holiday and Christmas bonuses equivalent to your base salary.
• Sign an Employment Uncertain Term contract with a duration of 12 months.
• Potential for permanent employment after 2 years.

Requirements

• Fluency in Dutch.
• Strong communication skills.
• Ability to troubleshoot customer issues.
• Experience in customer service is preferred.
• Willingness to work in rotating shifts.
• Familiarity with digital products is a plus.

Benefits

• Competitive salary.
• Holiday and Christmas bonuses.
• 22 days of holiday per year.
• Compensation for working on public holidays.
• Opportunity for permanent employment.