Customer Service Representative - Czech Market - Remote

Overview

Join a leading international company as a Customer Support Representative for the Czech market, assisting customers with inquiries and providing exceptional service.

In Short

• Fluent in Czech and English required.
• Support customers via phone, chat, and email.
• Resolve technical, billing, and product-related issues.
• Document case details and escalate when necessary.
• Maintain professionalism and empathy with customers.
• Monday to Friday working hours.
• 14 salaries per year including bonuses.
• Private health and life insurance included.
• 25 days of annual paid leave.
• Permanent contract with a stable schedule.

Requirements

• Native or fluent Czech (C2) and English (C1).
• Excellent written and verbal communication skills.
• Detail-oriented and customer-focused.
• Computer-literate and adaptable.
• Prior experience in customer support is a plus.

Benefits

• 14 salaries/year (12 monthly + 1 Easter + 1 split).
• 1,300 EUR gross/month salary.
• Performance bonus based on project specifics.
• 50 EUR/month meal voucher.
• Relocation support for international candidates.