Marketplace Customer Service Representative - Remote

Overview

The Marketplace Customer Service Representative position offers an opportunity to manage multiple aspects of marketplace stores, from operational tasks to sales strategies. The role involves coordinating with various teams to ensure smooth day-to-day operations, managing inventory, executing marketing initiatives, and contributing to marketplace expansion discussions.

In Short

• Manage multiple marketplace stores, from operations to sales.
• Communicate regularly with the team leader about daily operations.
• Oversee day-to-day operations and coordinate internal and external communication.
• Manage inventory in own and marketplace warehouses.
• Plan and execute marketing initiatives across different platforms.
• Participate in marketplace strategy discussions.
• Stay updated with changes in the e-commerce landscape.

Requirements

• Basic knowledge of MS Excel and Google Sheets.
• Channel Advisor experience is a plus.
• Strong desire for rapid career growth.
• Fluency in verbal and written English.
• Customer service experience is preferred.
• Excellent time management and documentation skills.
• Availability for 30 - 40 hours a week with flexible shifts.

Benefits

• Performance bonuses.
• Free designer glasses annually.
• Annual/Sick Leaves.
• Career development/learning program.
• Fast-paced, dynamic, and multicultural work environment.