Prescription Assistant - Remote

Overview

The Prescription Assistant is responsible for answering prescription follow-up emails, responding promptly to inquiries, addressing issues, and documenting communications. They verify prescription orders by ensuring accuracy, cross-checking with opticians, and confirming compliance with regulations. The role involves tracking the status of prescriptions, addressing delays, and ensuring timely fulfilment.

In Short

• Responding promptly to prescription-related inquiries and documenting communications.
• Ensuring prescription details are accurate and compliant with regulations.
• Tracking the status of prescriptions and addressing delays.
• Achieving individual and team KPIs, including order accuracy.
• Providing excellent customer service and collaborating with the healthcare team.
• Maintaining accurate records and ensuring confidentiality.
• Participating in team meetings and collaborative activities.

Requirements

• Attention to Detail - Accurately verify and document prescription orders.
• Prompt Email Response - Ability to reply quickly and professionally.
• Communication Skills - Strong verbal and written communication.
• Time Management - Prioritize tasks and meet deadlines.
• Problem-Solving - Address and resolve prescription-related issues.
• Customer Service - Provide excellent support to customers.
• Collaboration - Work effectively with the healthcare team.
• Confidentiality and Compliance - Adhere to privacy laws.
• Administrative Skills - Organize and manage prescription records.
• Adaptability - Be flexible to take on additional tasks.

Benefits

• Performance bonuses.
• Free designer glasses annually.
• Annual/Sick Leaves.
• Career development/learning program.
• Fast-paced, dynamic, and multicultural work environment.