German Speaking Customer Service Representative - Biotechnology - Remote

Overview

Patrique Mercier Recruitment is looking for a German Speaking Customer Service Representative to join a prominent firm in the biotechnology industry, focusing on providing exceptional customer service and support.

In Short

• Handle customer inquiries and support issues via phone, email, and chat in German and English.
• Provide accurate information regarding products and services related to the biotechnology industry.
• Resolve customer complaints in a timely and professional manner.
• Assist in processing orders and managing customer accounts efficiently.
• Conduct follow-up communication to ensure customer satisfaction.
• Collaborate with cross-functional teams to improve customer support processes.
• Maintain detailed records of customer interactions.

Requirements

• Fluency in German and English.
• Experience in customer service, preferably in the biotechnology field.
• Strong communication and interpersonal skills.
• Ability to resolve complaints professionally.
• Detail-oriented with strong organizational skills.

Benefits

• Opportunity to work in a prominent biotechnology firm.
• Competitive salary and benefits package.
• Supportive work environment focused on customer satisfaction.
• Opportunity for professional growth and development.