Spanish-Speaking Customer Expert - Remote

Overview

An exciting opportunity for Spanish-Speaking Customer Experts to join Imperial Brands, working remotely from Greece, providing exceptional customer service and support.

In Short

• Act as the first point of contact for Spanish-speaking customers.
• Provide assistance through phone, email, and chat.
• Address customer inquiries regarding products and services.
• Troubleshoot and resolve issues related to orders and products.
• Maintain a high standard of customer relations.
• Keep records of customer interactions using the CRM system.
• Work closely with team members to improve customer service processes.
• Stay informed about product updates and company policies.

Requirements

• Fluency in Spanish.
• Excellent communication skills.
• Experience in customer service is a plus.
• Ability to troubleshoot and resolve customer issues.
• Familiarity with CRM systems.
• Team player with a positive attitude.

Benefits

• Work remotely from Greece.
• Opportunity to work with a well-known multinational company.
• Comprehensive training and support.
• Possibility for career advancement.