Swedish-Speaking Customer Expert - Remote

Overview

Mercier Consultancy is excited to present an opportunity for Swedish-Speaking Customer Experts to join our remote team in Greece, supporting an industry-leading Electronics brand! In this role, you will provide top-tier customer service to Swedish-speaking clients, assisting them with inquiries related to a wide range of electronic products. If you are enthusiastic about technology and customer service, we would love to hear from you!

In Short

• Assist Swedish-speaking customers via phone, email, and chat with inquiries regarding electronic products and services.
• Provide knowledgeable and accurate information about product features, specifications, and troubleshooting.
• Guide customers through the order process, including purchases, returns, and warranty questions.
• Maintain clear and detailed documentation of customer interactions and resolutions.
• Address customer complaints with empathy and efficiency, ensuring a positive outcome.
• Work collaboratively with team members to provide consistent and high-quality customer service.
• Stay up-to-date with new product launches and industry trends to better assist customers.

Requirements

• Fluency in Swedish is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work in a remote team environment.
• Knowledge of electronics is a plus.

Benefits

• Work from home flexibility.
• Supportive team culture.
• Opportunities for professional growth.
• Competitive salary and benefits package.