Portuguese Speaking Airline Customer Service Specialist - Remote

Overview

Patrique Mercier Recruitment PT is a leading recruitment agency in Greece, dedicated to connecting skilled professionals with opportunities in various industries. We are currently seeking a Portuguese Speaking Airline Customer Service Specialist to join our vibrant team, offering the flexibility of remote work within Greece. This role is an excellent fit for individuals who are enthusiastic about providing exceptional customer service in the airline industry.

In Short

• Provide outstanding customer service to airline passengers in Portuguese.
• Assist customers with questions regarding bookings, cancellations, and travel-related concerns.
• Efficiently resolve customer complaints and issues to ensure satisfaction.
• Communicate important flight information, policies, and updates clearly to customers.
• Maintain detailed records of customer interactions and transactions for quality assurance.
• Collaborate with team members to continuously improve service delivery.
• Stay updated on airline offerings and industry trends to provide informed assistance.

Requirements

• Fluency in Portuguese.
• Strong communication skills.
• Customer service experience, preferably in the airline industry.
• Ability to handle complaints and resolve issues effectively.
• Proactive and customer-focused attitude.

Benefits

• Flexible remote work options.
• Opportunity to work in a dynamic team environment.
• Professional development opportunities.