Spanish Speaking Customer Service Representative for E-commerce - Remote

Overview

Start an exciting chapter in your career with Patrique Mercier Recruitment JP as a Spanish Speaking Customer Service Representative for a leading e-commerce company in Greece! This role offers not only the chance to work in a vibrant industry but also paid relocation to experience the beautiful culture and lifestyle of Greece. You will be the first point of contact for our Spanish-speaking customers, addressing their inquiries, resolving issues, and providing exceptional service. If you are passionate about customer support and want to be part of a dynamic team in a fast-paced e-commerce environment, we want to hear from you!

In Short

• Provide outstanding customer service to Spanish-speaking clients through multiple communication channels, including phone, email, and live chat.
• Resolve customer queries and complaints quickly and efficiently to enhance customer satisfaction.
• Keep up to date with the company’s products, services, and promotions to provide accurate information to customers.
• Document customer interactions and maintain detailed records in the company’s CRM system.
• Collaborate with team members to improve service processes and customer experiences.
• Engage in ongoing training to expand your knowledge of e-commerce trends and customer service practices.
• Provide feedback and suggestions for continuous improvement in service delivery.

Requirements

• Fluency in Spanish is required.
• Strong communication skills.
• Experience in customer service is a plus.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems.
• Willingness to relocate to Greece.

Benefits

• Paid relocation to Greece.
• Opportunity to work in a vibrant industry.
• Dynamic team environment.
• Training and development opportunities.