French Speaking Customer Service Representative for E-commerce - Remote

Overview

An overview paragraph about the job

In Short

• Provide outstanding customer service to French-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries about products, orders, deliveries, and returns within the e-commerce platform.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction and loyalty.
• Process and manage customer orders accurately through the e-commerce system.
• Maintain up-to-date knowledge of the company’s products, promotions, and policies to provide accurate information.
• Document all customer interactions and monitor feedback to improve service quality.
• Collaborate with logistics and product teams to address customer concerns and improve the overall shopping experience.

Requirements

• Fluency in French is required.
• Experience in customer service, preferably in an e-commerce environment.
• Strong communication skills, both written and verbal.
• Ability to handle customer complaints and resolve issues effectively.
• Familiarity with e-commerce platforms and order management systems.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic and growing company.
• Supportive team environment.
• Training and development opportunities.
• Flexible working hours.