Nordic Speaking Customer Service Agent - Remote

Overview

Join Patrique Mercier Recruitment JP as a Nordic Speaking Customer Service Agent for a leading banking company in Athens, Greece! In this role, you will be a crucial member of our customer service team, providing exceptional support to clients who speak Nordic languages. Your primary responsibilities will involve handling inquiries, resolving issues, and ensuring an outstanding customer experience within the banking sector. If you have a passion for customer service and are excited about the opportunity to work in a vibrant city, we want to hear from you!

In Short

• Deliver top-quality customer service to Nordic-speaking clients via multiple channels including phone, email, and chat.
• Handle customer inquiries and complaints effectively, ensuring customer satisfaction and loyalty.
• Maintain detailed knowledge of banking products and services to provide accurate information.
• Skillfully document customer interactions in the company’s CRM system.
• Collaborate with other departments to resolve customer issues and improve processes.
• Engage in ongoing training to enhance your knowledge of banking regulations and customer service best practices.
• Provide feedback to enhance the overall customer service experience and operational efficiency.

Requirements

• Fluency in Nordic languages.
• Strong communication skills.
• Experience in customer service, preferably in the banking sector.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems.
• Willingness to learn and adapt to new processes.

Benefits

• Opportunity to work in a vibrant city.
• Ongoing training and development.
• Supportive team environment.
• Competitive salary and benefits package.