Nordic Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is pleased to announce an exciting opportunity for a Nordic Speaking Agent in our Customer Service Department. This is an excellent chance to join a dynamic team dedicated to providing outstanding support to our Nordic-speaking clients. In this role, you'll be responsible for addressing customer inquiries, providing information about our products and services, and resolving any issues effectively.

In Short

• Respond to customer inquiries via phone, email, and chat in Nordic languages
• Provide detailed information regarding our products and services
• Resolve customer issues efficiently while ensuring a high level of satisfaction
• Accurately document customer interactions and feedback in our CRM system
• Collaborate with team members to enhance processes and improve overall customer experience
• Engage in training sessions to keep up-to-date on product knowledge and service strategies
• Foster a positive team environment through effective collaboration and communication

Requirements

• Fluency in Nordic languages
• Passion for customer service
• Strong communication skills
• Ability to resolve issues effectively
• Experience with CRM systems
• Team collaboration skills
• Willingness to engage in training

Benefits

• Dynamic team environment
• Opportunity to support diverse customers
• Training and development opportunities
• Engaging work culture