Italian Speaking Tech Customer Support Representative - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional customer support to Italian-speaking clients via phone, email, and chat.
• Troubleshoot and resolve technical issues efficiently to ensure customer satisfaction.
• Document customer interactions and technical problems accurately in our CRM system.
• Collaborate with engineering and product teams to escalate and resolve complex issues.
• Engage in ongoing training to keep up with new technologies and product updates.
• Offer constructive feedback to improve processes and enhance the overall customer experience.
• Assist in onboarding and training new staff members as necessary.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer support or technical support roles.
• Ability to troubleshoot technical issues.
• Familiarity with CRM systems.
• Passion for technology and helping others.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary.
• Opportunity for career growth.
• Work in a dynamic and supportive team environment.
• Access to ongoing training and development.
• Flexible working hours.