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Italian Speaking IT Support Specialist - Athens, Greece - Remote

Posted 25 weeks ago
Customer Service
Full Time
Greece

Overview

Patrique Mercier Recruitment JP is looking for a dedicated Italian Speaking IT Support Specialist to join our team in Athens, Greece! This position is perfect for individuals who are passionate about technology and customer service and want to support our Italian-speaking clientele with their IT issues.

In Short

  • Provide high-quality technical support to Italian-speaking customers through various channels.
  • Identify, troubleshoot, and resolve IT issues related to hardware, software, and network systems.
  • Guide customers in utilizing technology effectively and help them understand software functionalities.
  • Maintain accurate records of customer interactions and issues in the support database.
  • Work with cross-functional teams to resolve complex technical challenges.
  • Stay informed about product updates and changes to provide accurate and relevant support.
  • Deliver excellent customer service with a friendly and professional demeanor.

Requirements

  • Fluency in Italian and English is required.
  • Experience in IT support, technical support, or a similar role is advantageous.
  • Strong troubleshooting skills and a solid understanding of computer systems and networks.
  • Excellent communication skills and a patient approach to customer service.
  • Ability to explain technical concepts to non-technical users.
  • Proficient with common operating systems and software applications.
  • Team player with a proactive and positive attitude.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
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Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is a dynamic recruitment agency that specializes in connecting talented individuals with exceptional job opportunities. The company is committed to providing outstanding customer service and support, particularly for Czech-speaking clients. With a focus on remote work, Patrique Mercier Recruitment JP offers employees the flexibility to work from beautiful locations, such as Greece, while ensuring they have access to professional growth and development opportunities. The company values a customer-centric approach and fosters a collaborative environment where team members can share best practices and enhance service quality. Additionally, Patrique Mercier Recruitment JP is recognized as a Great Place to Work-Certified Company, offering competitive salaries, comprehensive benefits, and a supportive workplace culture.

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