German Speaking Help Desk Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Deliver outstanding customer support via phone, email, and chat for media streaming services.
• Troubleshoot technical problems, account issues, and streaming queries effectively.
• Educate users on platform features to enhance their experience and usage.
• Keep detailed records of customer interactions and resolutions within the CRM system.
• Collaborate with technical teams to escalate and resolve more complex issues where necessary.
• Stay updated on the latest media streaming technologies and best practices.
• Contribute feedback and ideas to improve customer service processes.

Requirements

• Fluency in German is required.
• Strong problem-solving skills.
• Experience in customer support or help desk roles.
• Familiarity with media streaming technologies is a plus.
• Excellent communication skills.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity to work with a leading media streaming platform.
• Dynamic and innovative work environment.
• Professional development opportunities.
• Flexible working hours.