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German Speaking Help Desk Specialist - Remote

Posted 21 weeks ago
Customer Service
Full Time
Worldwide

Overview

An overview paragraph about the job

In Short

  • Deliver outstanding customer support via phone, email, and chat for media streaming services.
  • Troubleshoot technical problems, account issues, and streaming queries effectively.
  • Educate users on platform features to enhance their experience and usage.
  • Keep detailed records of customer interactions and resolutions within the CRM system.
  • Collaborate with technical teams to escalate and resolve more complex issues where necessary.
  • Stay updated on the latest media streaming technologies and best practices.
  • Contribute feedback and ideas to improve customer service processes.

Requirements

  • Fluency in German is required.
  • Strong problem-solving skills.
  • Experience in customer support or help desk roles.
  • Familiarity with media streaming technologies is a plus.
  • Excellent communication skills.
  • Ability to work in a fast-paced environment.

Benefits

  • Opportunity to work with a leading media streaming platform.
  • Dynamic and innovative work environment.
  • Professional development opportunities.
  • Flexible working hours.
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Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is a dynamic recruitment agency that specializes in connecting talented individuals with exceptional job opportunities. The company is committed to providing outstanding customer service and support, particularly for Czech-speaking clients. With a focus on remote work, Patrique Mercier Recruitment JP offers employees the flexibility to work from beautiful locations, such as Greece, while ensuring they have access to professional growth and development opportunities. The company values a customer-centric approach and fosters a collaborative environment where team members can share best practices and enhance service quality. Additionally, Patrique Mercier Recruitment JP is recognized as a Great Place to Work-Certified Company, offering competitive salaries, comprehensive benefits, and a supportive workplace culture.

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