German Speaking Help Desk Specialist - Remote

Overview

Join Patrique Mercier Recruitment JP as a German Speaking Help Desk Specialist for leading media streaming platforms in the vibrant city of Athens, Greece! This role is perfect for individuals passionate about technology and committed to providing excellent customer service. As a Help Desk Specialist, you will assist German-speaking customers with a variety of inquiries related to media streaming services, ensuring a seamless user experience in a lively and supportive team environment.

In Short

• Provide exceptional help desk support to German-speaking customers via phone, email, and chat for media streaming platforms.
• Troubleshoot technical issues, account inquiries, and service-related queries efficiently.
• Walk customers through the features of the platform, enhancing their understanding and usage of the service.
• Maintain accurate records of customer interactions and issues in the CRM system.
• Work closely with other teams to escalate complex issues when necessary.
• Participate in ongoing training programs to keep your skills sharp and updated with the latest streaming technologies.
• Contribute to team goals by sharing insights and suggesting improvements to processes.

Requirements

• Fluency in German, both written and spoken.
• Strong communication skills and a customer-oriented mindset.
• Experience in a help desk or customer support role is a plus.
• Technical aptitude and ability to troubleshoot issues.
• Familiarity with media streaming platforms is an advantage.
• Ability to work effectively in a team environment.
• Willingness to participate in ongoing training and development.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive training and development programs.
• Dynamic and supportive team environment.
• Opportunities for career advancement within the company.
• Access to the latest technology and tools.