German Speaking Help Desk Specialist - Remote

Overview

Join Patrique Mercier Recruitment JP as a German Speaking Help Desk Specialist for leading media streaming platforms in the vibrant city of Athens, Greece! This is an exciting opportunity to work in a dynamic industry while living in one of Europe’s most beautiful and historic cities. In this role, you will be the first point of contact for German-speaking customers, providing top-notch support and assistance with their inquiries related to media streaming services. Your passion for technology and excellent communication skills will help you deliver an exceptional customer experience as part of a collaborative team.

In Short

• Provide outstanding customer support to German-speaking users via phone, email, and chat for media streaming platforms.
• Troubleshoot and resolve user issues related to account management, technical problems, and service inquiries.
• Guide customers through platform features and functionalities, enhancing their overall user experience.
• Document customer interactions and issues accurately in the CRM system.
• Collaborate with cross-functional teams to escalate and resolve more complex issues.
• Engage in ongoing training to improve your knowledge of media streaming technologies and customer service techniques.
• Contribute to team goals by sharing knowledge and providing feedback for process improvements.

Requirements

• Fluency in German, both spoken and written.
• Strong communication and interpersonal skills.
• Experience in customer service or help desk support is a plus.
• Ability to troubleshoot technical issues effectively.
• Familiarity with media streaming platforms is desirable.
• Proficiency in using CRM systems.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing industry.
• Collaborative and supportive team environment.
• Ongoing training and professional development opportunities.
• Work in a beautiful location in Athens, Greece.