Help Desk Specialist - Remote

Overview

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.

In Short

• Provide amazing tier 1 support to clients.
• Escalate customer support requirements as appropriate.
• Prepare desktops, laptops, and hardware for customers.
• Keep customer documentation up-to-date and accurate.
• Monitor customer team’s assigned alerts.
• Work collaboratively with teams to meet client needs.
• Organize, prioritize, plan, and deliver work in a timely manner.

Requirements

• Excellent communication and customer service skills.
• Ability to explain technical challenges to diverse audiences.
• Willingness to participate in on-call rotation.
• Experience managing and coordinating with third party vendors.
• 2-3 years of experience as a Help Desk Specialist or similar role.
• Legally authorized to work in the United States without sponsorship.
• Ability to work weekdays 8am - 5pm Eastern Time.

Benefits

• Competitive compensation based on performance.
• Opportunities for professional development.
• Supportive team culture and environment.
• Engagement in meaningful client relationships.