Help Desk Specialist - Remote

Overview

Client First Technologies is currently seeking Help Desk Specialists to support a contract with our government customer. The Help Desk Specialist will be responsible for addressing Tier 1 service tickets for a nationally available application. The ideal candidate must possess a background supporting end-user inquiries and issues on production-level systems. This is a full-time remote position.

In Short

• Perform first call resolutions for common issues, customer training, and basic system troubleshooting and support.
• Monitor and address service ticket applications for end-user submitted tickets.
• Walk customers through the problem-solving process.
• Follow up with customers ensuring their issues and requests are resolved.
• Manage responses to inquiries through the system application, e-mail, and phone support.
• Work cooperatively and independently to research and document issues and solutions.
• Update and maintain user call scripts.
• Collaborate with multiple enterprise teams to provide complete support to the end user.
• Analyze software and business applications, and recommend enhancements.

Requirements

• Minimum of two (2) years of help desk experience.
• Ability to troubleshoot low to medium complexity software issues.
• Must be able to work quickly with a high degree of accuracy.
• Excellent communication and interpersonal skills.
• Strong organizational skills, with the ability to prioritize tasks.
• Experience working with the Department of Veterans Affairs is preferred.

Benefits

• Competitive benefit package.
• Collaborative work environment.
• Strong company culture.
• Encouragement for veterans and military spouses to apply.