IT Help Desk Specialist - Remote

Overview

The IT Help Desk Specialist will work closely with all IT staff to provide technical support for WCCU employees.

In Short

• Help Desk Services for IT supported products and systems.
• Maintains the confidentiality of all information.
• Adheres to applicable general Credit Union policies and procedures.
• Demonstrates continuously a helpful, friendly attitude.
• Maintains a neat and orderly work area and ensures that all negotiables and confidential records are properly secured.
• Keeps abreast of changes in field of expertise.
• Maintains orderly documentation with attention to complete and accurate detailing of all problems or correspondence.
• Other job-related duties as may be necessary to carry out the responsibilities of this position.

Requirements

• College degree in computer science related field or an equivalent combination of education and experience.
• Extensive knowledge of Microsoft Windows based computer systems, Microsoft Office.
• User administration skills for Microsoft Server, Microsoft Exchange and VMware.
• Knowledge of other technologies including telephones, printers, scanners, copiers and fax machines.
• Ability to provide courteous and prompt service.
• Willingness to learn and adapt to new and changing technologies and systems.
• Ability to work with a wide range of personalities in a courteous, effective, and efficient manner.
• Ability to attend to numerous details, with frequent interruptions, under the stress of maintaining courteous, accurate and timely relations with a variety of individuals.
• Knowledge and ability to apply current financial service industry standards, laws, and regulations.
• Basic knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint).
• Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, copier, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.

Benefits

• Work in a collaborative environment with IT staff.
• Opportunity for continuing education and professional growth.
• Engagement with various departments within the credit union.
• Flexible working hours due to project needs.
• Friendly and helpful workplace culture.