IT Help Desk Specialist - Remote

Overview

The IT Help Desk Specialist provides front-line technical support to staff across the organization, ensuring efficient resolution of hardware, software, and network issues both on-site and remotely. This role also supports the IT Director with network security initiatives, contributing to the maintenance of a secure and compliant healthcare IT environment.

In Short

• Serve as the first point of contact for technical support.
• Provide remote and on-site troubleshooting for end-users.
• Assist in implementing and maintaining network security protocols.
• Configure, install, and maintain workstations and applications.
• Monitor and respond to help desk tickets promptly.
• Educate users on IT best practices and security awareness.
• Support software deployments and system updates.
• Collaborate with departments to understand technical needs.
• Maintain confidentiality in handling sensitive data.
• Travel out of state as needed for support.

Requirements

• 2–5 years of hands-on IT support experience.
• Working knowledge of healthcare IT systems and HIPAA standards.
• Proficient in troubleshooting Microsoft Office Suite.
• Strong understanding of basic networking concepts.
• Experience with ticketing systems and remote support tools.
• Excellent communication and customer service skills.
• Self-motivated with strong documentation skills.

Benefits

• Opportunity to work in a dynamic healthcare environment.
• Collaborative team atmosphere.
• Professional development opportunities.
• Flexible working conditions.
• Support for continuing education.