IT HelpDesk Specialist - Remote

Overview

We are seeking a detail-oriented and efficient IT HelpDesk Specialist to join our Global remote team based in the United States. In this role, you will be the first point of contact for our employees, providing expert technical support and ensuring smooth operations of our IT infrastructure.

In Short

• Respond to and resolve IT-related issues and requests from employees in a timely and professional manner
• Troubleshoot hardware, software, and network problems across various platforms and devices
• Manage and prioritize support tickets using our ticketing system
• Provide remote assistance using desktop sharing tools and remote access software
• Perform basic system administration tasks, including user account management and software installations
• Collaborate with other IT teams to escalate complex issues when necessary
• Document solutions and maintain an up-to-date knowledge base for common problems
• Conduct basic training sessions to improve employees' technology skills and reduce support requests
• Stay current with emerging technologies and industry best practices to continually improve support quality

Requirements

• Proven experience (5+ years) in IT support or a related field
• Strong proficiency in troubleshooting hardware, software, and network issues
• In-depth knowledge of Windows, macOS, and Linux operating systems
• Experience with remote desktop software and ticketing systems
• Solid understanding of network protocols and configurations
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate (preferred)
• Ability to work independently and manage time effectively in a remote environment
• Strong customer service orientation with a patient and supportive demeanor
• Adaptability to learn new technologies and systems quickly

Benefits

• Competitive salary range
• Medical/Dental/Vision insurance
• Company-matching 401(k)
• Employee Stock Purchase Program
• Tuition Reimbursement
• Other programs and perks