German-speaking Customer Service Representative - Remote

Overview

Join Patrique Mercier Recruitment JP and take off into an exciting career as a German-speaking Customer Service Representative for an esteemed international airline! This remote position allows you to work from the beautiful landscapes of Greece while providing exceptional support to airline customers worldwide. As a pivotal part of the customer service team, you will assist clients with inquiries, bookings, and any issues they may encounter during their travel experience. If you are passionate about customer service and love the travel industry, this is your chance to make a significant impact while enjoying the flexibility of remote work in a stunning location!

In Short

• Deliver outstanding customer service to German-speaking clients through phone, email, and online chat platforms.
• Assist customers with inquiries related to flight bookings, cancellations, and changes.
• Resolve customer issues and concerns effectively with empathy and professionalism.
• Maintain up-to-date knowledge of airline services, policies, and travel regulations.
• Document customer interactions and feedback accurately within the company's CRM system.
• Collaborate with team members to promote service enhancements and improve customer satisfaction.
• Participate in training programs to enhance your skills and knowledge of the airline industry.

Requirements

• Fluency in German and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related fields.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems is a plus.
• Passion for the travel industry.

Benefits

• Flexible remote work environment.
• Opportunity to work in the travel industry.
• Training and development programs.
• Supportive team culture.