German-speaking Customer Service Representative - Remote

Overview

Join the esteemed team at Patrique Mercier Recruitment JP as a German-speaking Customer Service Representative for an internationally recognized airline based in beautiful Athens, Greece! This is a unique opportunity to work in a dynamic environment where you will assist travelers from around the globe, ensuring their experiences are exceptional. Your role will be pivotal in providing support, handling inquiries, and resolving issues related to airline services. If you are passionate about customer service and ready to embrace a new adventure in Greece, this position allows you to grow professionally while enjoying the rich culture and history of Athens.

In Short

• Provide outstanding customer support to German-speaking passengers through various communication channels, including phone, email, and chat.
• Assist passengers with inquiries related to flight bookings, cancellations, and changes in a timely manner.
• Resolve issues effectively to enhance customer satisfaction and loyalty.
• Maintain an up-to-date knowledge of airline policies, procedures, and services.
• Document customer interactions and experiences accurately in the company’s CRM system.
• Collaborate with team members to ensure seamless service delivery.
• Participate in training sessions to stay informed about service enhancements and industry best practices.

Requirements

• Fluency in German is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems is a plus.

Benefits

• Opportunity to work in a dynamic environment.
• Professional growth and development.
• Experience the rich culture and history of Athens.