German-speaking Customer Service Representative - Remote

Overview

Join Patrique Mercier Recruitment JP and immerse yourself in the world of high-end coffee machines while working remotely from the beautiful backdrop of Greece! We are seeking dedicated German-speaking customer service representatives who have a passion for premium products and delivering exceptional customer experiences. In this role, you will assist clients with their inquiries, provide expert guidance on our premium coffee machines, and ensure customer satisfaction. This is a fantastic opportunity to blend your love for coffee with your customer service skills, all while enjoying the scenic beauty and rich culture that Greece has to offer. If you are driven, enthusiastic, and ready for a rewarding remote position that allows you to work from anywhere in Greece, we want to hear from you!

In Short

• Provide top-tier customer support to German-speaking clients via phone, email, and chat regarding high-end coffee machines.
• Respond promptly to customer inquiries and troubleshoot any issues they may encounter.
• Maintain in-depth knowledge of coffee machine specifications, features, and troubleshooting processes.
• Document customer interactions accurately in the company's CRM system.
• Collaborate with team members to share best practices and improve service delivery.
• Participate in regular training and development sessions to enhance product knowledge and customer service skills.
• Engage with customers to solicit feedback and identify areas for service improvement.

Requirements

• Fluency in German is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work independently and as part of a team.
• Passion for coffee and premium products.

Benefits

• Work remotely from anywhere in Greece.
• Opportunity to work with premium products.
• Regular training and development opportunities.
• Collaborative team environment.