German-speaking Customer Service Representative - Remote

Overview

Step into an exciting career opportunity with Patrique Mercier Recruitment JP as we search for skilled German-speaking customer service representatives to join one of the Big Five IT companies. This remote position allows you to work from the comfort of your own home in Greece, providing you the flexibility to balance your professional and personal life while working for a leading name in the tech industry. In this role, you will be the primary point of contact for customers, helping them navigate issues and inquiries related to the company’s wide range of IT products and services. If you have a passion for customer service and a desire to contribute to a cutting-edge technology environment, we encourage you to apply!

In Short

• Deliver exceptional customer support to German-speaking clients via phone, email, and chat from a remote setting.
• Address customer inquiries related to IT products and services, ensuring timely and effective resolutions.
• Maintain up-to-date knowledge of the company’s offerings to provide accurate and relevant assistance.
• Document customer interactions and feedback in the company’s CRM system for continuous improvement.
• Collaborate with team members to identify common issues and develop strategies for enhancing customer service.
• Engage in ongoing training to stay updated on industry trends and changes in technology.
• Proactively share ideas for process improvements and contribute to team goals.

Requirements

• Fluency in German is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work independently in a remote environment.
• Familiarity with IT products and services is a plus.

Benefits

• Flexible remote work environment.
• Opportunity to work with a leading tech company.
• Ongoing training and development.
• Collaborative team culture.