Finnish-Speaking Technical Support Agent - Remote

Overview

An overview paragraph about the job

In Short

• Deliver outstanding technical support to Finnish-speaking clients through various channels including phone, email, and chat.
• Identify and troubleshoot technical issues, providing effective solutions in a timely manner.
• Document all customer interactions and resolutions accurately in our CRM system.
• Communicate clearly with customers to understand their needs and provide tailored support.
• Collaborate with other departments to escalate complex issues as necessary.
• Engage in continuous training and professional development to stay current on products and services.
• Provide feedback on customer experiences to improve service quality and processes.

Requirements

• Fluency in Finnish and English.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work in a team environment.
• Familiarity with CRM systems.
• Willingness to learn and adapt to new technologies.

Benefits

• Fully paid relocation package.
• Opportunity to work in a vibrant Mediterranean setting.
• Continuous training and professional development.
• Supportive team environment.
• Career growth opportunities.