Finnish-speaking Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Deliver outstanding customer support to Finnish-speaking clients through multiple channels, including phone, email, and chat.
• Assist customers with inquiries, troubleshooting, and providing solutions regarding electronic products.
• Maintain a deep understanding of the company’s product offerings to ensure accurate and helpful support.
• Document all customer interactions and feedback in the company’s CRM system.
• Collaborate with team members to identify trends and improve customer service strategies.
• Engage in ongoing training to enhance product knowledge and service skills.
• Offer suggestions for improving processes and overall customer satisfaction.

Requirements

• Fluency in Finnish.
• Strong communication skills.
• Experience in customer service.
• Ability to troubleshoot and provide solutions.
• Familiarity with CRM systems.
• Passion for technology.
• Willingness to learn and adapt.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with cutting-edge technology.
• Rich cultural experience in Athens.
• Ongoing training and development.
• Supportive team atmosphere.