Swedish Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Swedish Speaking Customer Service Representative in the Online Travel Department. This role offers a chance to work in a dynamic environment where you will assist Swedish-speaking customers in planning and booking their travel experiences.

In Short

• Provide top-notch customer service to Swedish-speaking clients through various communication channels such as phone, email, and chat.
• Assist customers with travel inquiries, bookings, and modifications to ensure a seamless experience.
• Deliver personalized travel recommendations based on customer preferences and requests.
• Handle customer complaints and feedback with professionalism, working to resolve issues efficiently.
• Collaborate with various teams to ensure customer satisfaction and enhance service delivery.
• Stay informed about travel trends, company offerings, and available promotions to provide clients with the best options.
• Accurately document all customer interactions and maintain organized records for follow-up.

Requirements

• Fluency in Swedish is required.
• Previous experience in customer service is preferred.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Problem-solving skills and a customer-oriented mindset.
• Familiarity with travel booking systems is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive team.
• Access to travel discounts and promotions.
• Professional development opportunities.