Spanish Speaking Customer Support Representative for Gaming & Esports - Remote

Overview

Patrique Mercier Recruitment FR is focused on matching skilled professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for our Gaming & Esports Department. This position is perfect for individuals who are passionate about gaming and esports, and who thrive on delivering exceptional customer support to fellow gaming enthusiasts.

In Short

• Provide outstanding customer support to Spanish-speaking clients regarding gaming products, services, and esports events through phone, email, and chat.
• Assist customers with inquiries related to account management, product features, and gameplay support.
• Handle customer complaints and effectively resolve issues to ensure a positive gaming experience.
• Document customer interactions thoroughly and follow up on outstanding inquiries.
• Collaborate with game developers and internal teams to ensure customer satisfaction and support issue resolution.
• Stay up-to-date on the latest gaming trends, events, and product updates to provide knowledgeable assistance.
• Gather feedback from customers to support continuous improvement initiatives and product enhancements.

Requirements

• Fluent in Spanish, both written and spoken.
• Strong communication and interpersonal skills.
• Passion for gaming and esports.
• Experience in customer support or a related field.
• Ability to work in a fast-paced environment.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Opportunity to work in the exciting gaming and esports industry.
• Collaborative and supportive team environment.
• Training and development opportunities.
• Flexible working hours.
• Competitive salary and benefits package.