Spanish Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to offer a fantastic opportunity for a Spanish Speaking Customer Service Representative for a leading Online Streaming Service Department. This role is ideal for individuals who are passionate about entertainment and technology, and who enjoy helping customers make the most of their streaming experience.

In Short

• Provide outstanding customer service to Spanish-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries related to subscription plans, content availability, technical issues, and account management.
• Guide customers in navigating the streaming platform and help them discover new content.
• Efficiently handle customer complaints and feedback to ensure satisfaction and loyalty.
• Stay informed about the latest platform features, content updates, and promotional offers to provide accurate information.
• Document customer interactions accurately and contribute to the improvement of customer service processes.
• Collaborate with internal teams to escalate and resolve customer issues effectively.

Requirements

• Fluency in Spanish is required.
• Excellent communication skills.
• Experience in customer service is preferred.
• Ability to work in a fast-paced environment.
• Familiarity with online streaming services is a plus.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic industry.
• Flexible working hours.
• Training and development opportunities.
• Supportive team environment.