Spanish Speaking Customer Service Representative - Automotive - Remote

Overview

An exciting opportunity for a Spanish Speaking Customer Service Representative for the Automotive Department, ideal for those passionate about the automotive industry and dedicated to providing exceptional customer support.

In Short

• Provide exceptional customer service to Spanish-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries regarding automotive products, services, and technical support.
• Handle order processing, returns, and warranty claims, ensuring a smooth experience for the customer.
• Educate customers on product specifications and usage to enhance their experience and satisfaction.
• Manage customer complaints and troubleshooting with professionalism and efficiency.
• Document customer interactions and feedback accurately to contribute to service improvement initiatives.
• Collaborate with team members and departments to facilitate effective customer service delivery.

Requirements

• Fluency in Spanish and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the automotive industry.
• Ability to handle complaints and resolve issues effectively.
• Proficient in using customer service software and tools.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunity to work remotely.
• Professional development opportunities.
• Supportive team environment.