Portuguese Speaking Customer Service Representative for Anti-Financial Crime Unit - Remote

Overview

An overview paragraph about the job

In Short

• Provide high-quality customer service to Portuguese-speaking clients within the Anti-Financial Crime sector.
• Assist with inquiries related to financial transactions, compliance, and anti-fraud measures.
• Deliver accurate information, guidance, and resources to help clients navigate financial compliance processes.
• Document customer interactions thoroughly and escalate suspicious activities or concerns as necessary.
• Collaborate with cross-functional teams to resolve client issues efficiently and effectively.
• Participate in training and continuous education regarding anti-financial crime regulations and practices.
• Maintain confidentiality and discretion while handling sensitive customer information.

Requirements

• Fluency in Portuguese.
• Strong communication skills.
• Experience in customer service.
• Knowledge of financial compliance and anti-fraud measures.
• Ability to work collaboratively in a team environment.
• Attention to detail and strong organizational skills.
• Commitment to maintaining confidentiality.

Benefits

• Opportunity to work in a vital sector.
• Continuous training and education.
• Supportive team environment.
• Competitive salary and benefits.