Nordic Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Nordic Speaking Customer Service Representative for the Telecommunications Department. This role is perfect for individuals who have a passion for technology and communication, and are eager to provide excellent customer support to clients from Nordic countries.

In Short

• Deliver exceptional customer service to Nordic-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to telecommunications products, services, and troubleshooting.
• Provide support for billing inquiries, service modifications, and account management.
• Handle customer complaints and feedback professionally, ensuring timely resolutions to enhance customer satisfaction.
• Maintain up-to-date knowledge of services, promotions, and policies within the telecommunications sector.
• Document all customer interactions accurately and contribute to the improvement of service processes.
• Collaborate with internal teams to ensure a seamless customer experience and address complex issues as needed.

Requirements

• Fluency in Nordic languages.
• Strong communication skills.
• Experience in customer service, preferably in telecommunications.
• Ability to troubleshoot and resolve customer issues effectively.
• Familiarity with billing and account management processes.
• Proficient in using communication tools and software.
• Team player with a customer-centric approach.

Benefits

• Competitive salary.
• Work from home flexibility.
• Opportunities for professional development.
• Supportive team environment.
• Access to the latest technology and tools.