Norwegian Speaking Helpdesk Support Agent - Remote

Overview

Patrique Mercier Recruitment FR is looking for a Norwegian Speaking Helpdesk Support Agent to join our dedicated support team. This role is perfect for individuals who are tech-savvy and have a passion for delivering excellent customer service. As a Helpdesk Support Agent, you will assist our Norwegian-speaking clients by addressing their queries and resolving their technical issues efficiently.

In Short

• Provide top-notch helpdesk support to Norwegian-speaking customers via phone, email, and chat channels.
• Troubleshoot and resolve a variety of technical problems related to software, hardware, and applications.
• Accurately document all customer inquiries and resolutions in the helpdesk ticketing system.
• Guide clients on product usage, features, and best practices for optimal performance.
• Collaborate with other support team members to escalate complex issues when needed.
• Monitor ticket progress and ensure timely follow-up for issue resolution.
• Keep up-to-date with product changes and emerging technologies to enhance support quality.

Requirements

• Fluency in Norwegian.
• Strong communication skills.
• Experience in helpdesk or technical support.
• Ability to troubleshoot technical issues.
• Familiarity with ticketing systems.
• Tech-savvy with a passion for customer service.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.
• Health benefits.