Italian Speaking Helpdesk Agent - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional support to Italian-speaking customers through phone, email, and chat.
• Troubleshoot technical issues and guide customers through solutions effectively.
• Educate users about product features to enhance their experience with the platform.
• Document all customer interactions and resolutions in the CRM system accurately.
• Collaborate with colleagues to escalate and resolve complex issues as needed.
• Engage in ongoing training to keep updated with the latest products and services.
• Provide feedback to management regarding customer experiences and suggestions for improvement.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer service or helpdesk support.
• Ability to troubleshoot technical issues.
• Familiarity with CRM systems.
• Detail-oriented and organized.
• Willingness to learn and adapt to new technologies.

Benefits

• Work in a vibrant and culturally rich environment.
• Opportunity for professional growth and development.
• Collaborative team atmosphere.
• Flexible working hours.