Dutch Speaking Helpdesk Agent - Remote

Overview

An overview paragraph about the job

In Short

• Respond to inquiries from Dutch-speaking customers via phone, email, and chat.
• Troubleshoot and resolve technical issues efficiently while providing thorough guidance.
• Offer product knowledge and educate users on best practices to enhance their experience.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Collaborate with team members to escalate complex issues and drive solutions.
• Participate in continuous training to stay updated on new products and industry trends.
• Provide constructive feedback to management on customer experiences and potential improvements.

Requirements

• Fluency in Dutch and English.
• Strong communication and interpersonal skills.
• Experience in customer service or helpdesk roles.
• Ability to troubleshoot technical issues.
• Familiarity with CRM systems.
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity to work in a vibrant city like Athens.
• Continuous training and development opportunities.
• Dynamic and supportive team environment.
• Potential for career advancement.