Norwegian Speaking Customer Support Representative for Banking - Remote

Overview

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with rewarding career opportunities. We are currently seeking a Norwegian Speaking Customer Support Representative for the Banking sector. This position is ideal for individuals who have a passion for providing excellent customer service and are interested in helping clients navigate their banking needs.

In Short

• Provide exceptional customer support to Norwegian-speaking clients regarding banking products and services through phone, email, and chat.
• Assist customers with account inquiries, transaction details, and product offerings.
• Resolve customer complaints and issues promptly to improve customer satisfaction.
• Document customer interactions accurately and manage follow-ups effectively.
• Collaborate with internal teams and banking partners to ensure efficient service delivery.
• Educate clients about banking policies, procedures, and product features.
• Gather customer feedback to support ongoing improvements in services and customer experience.

Requirements

• Fluency in Norwegian, both written and spoken.
• Strong communication skills and a customer-oriented mindset.
• Experience in customer service, preferably in the banking sector.
• Ability to handle difficult situations with professionalism.
• Proficiency in using customer support software and tools.
• Strong problem-solving skills.
• Ability to work effectively in a team environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Supportive work environment.
• Work with a diverse and inclusive team.
• Access to banking products and services.