Italian Speaking Customer Care Agent - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for an Italian Speaking Customer Care Agent. This role is perfect for individuals who are passionate about customer service and want to make a positive impact while assisting Italian-speaking clients.

In Short

• Deliver outstanding customer care to Italian-speaking clients via phone, email, and chat.
• Assist customers with inquiries, complaints, and requests, ensuring a high level of service.
• Resolve customer issues effectively and efficiently to enhance satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Stay informed about products and services to provide knowledgeable assistance and recommendations.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Participate in training to improve product knowledge and customer service skills.

Requirements

• Fluency in Italian and English.
• Strong communication skills.
• Experience in customer service preferred.
• Ability to work in a team environment.
• Proficiency in using CRM systems.
• Problem-solving skills.
• Willingness to learn and adapt.

Benefits

• Opportunity to work in an international environment.
• Training and development programs.
• Competitive salary.
• Supportive team culture.
• Flexible working hours.