French Speaking Frontline Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is pleased to announce an opening for a French Speaking Frontline Support Representative. This role is perfect for individuals who are dedicated to providing exceptional customer support to French-speaking clients. Join our vibrant team and make a significant impact on customer satisfaction.

In Short

• Offer high-quality frontline support to French-speaking clients through various communication channels, including phone, email, and live chat.
• Address customer inquiries related to products, services, and account issues.
• Effectively troubleshoot and resolve customer complaints to enhance overall satisfaction.
• Document all customer interactions accurately in the CRM system for seamless follow-up and reporting.
• Work collaboratively with team members to maintain exceptional service standards and improve customer experiences.
• Identify areas for service enhancement and contribute to best practices development.
• Stay updated on company products and services to ensure accurate information delivery to clients.

Requirements

• Fluent in French, both written and spoken.
• Strong communication skills.
• Experience in customer support roles is preferred.
• Ability to work collaboratively in a team environment.
• Proficiency in using CRM systems.
• Problem-solving skills and attention to detail.
• Ability to handle customer complaints with empathy and professionalism.

Benefits

• Opportunity to work in a vibrant team.
• Impact on customer satisfaction.
• Professional development opportunities.
• Flexible working hours.
• Competitive salary package.