Customer Happiness Technical Specialist - Remote

Overview

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

In Short

• Remote, full-time position available in the United States.
• Support customers via help desk with technical queries.
• Become an expert on Memberful and its integrations.
• Troubleshoot API, webhook, and integration issues.
• Collaborate with engineering for technical ticket resolution.
• Communicate clearly and empathetically with customers.
• Enjoy working autonomously and taking initiative.
• Prioritize effectively and stay calm under pressure.
• Available to work Pacific hours or late-day EST.
• Experience in supporting SaaS products is required.

Requirements

• Experience supporting a SaaS product in a technical capacity.
• Strong WordPress experience.
• Ability to simplify technical concepts for non-technical users.
• Excellent written communication skills.
• Located in the United States.
• Available to work Pacific hours or late-day EST.

Benefits

• Competitive benefits package including salary and equity plans.
• Flexible time off and company holidays.
• Learning and development stipends.
• Parental leave and 401k plan with matching.
• Remote work flexibility.