Technical Customer Success Specialist - Remote

Overview

Bitwarden promotes better internet security and safety with an open source password management solution for individuals, teams, and business organizations. We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

In Short

• Functioning as a Subject Matter Expert (SME) for Bitwarden and our suite of services
• Expanding skills in all Bitwarden applications and services to guide, train, and describe features and functionality to users
• Working with customers to solve issues and identify future solutions
• Providing superb customer support
• Assisting with billing and account management
• Collaborating with Sales, Marketing, Development, and Product associates
• Sharing and/or alternating weekend shifts with other Customer Success team members

Requirements

• Excellent English and grammar
• Excellent problem-solving skills
• A strong sense of empathy and the ability to advocate for others
• A passion for helping Bitwarden users
• Experience from a previous technical position
• Ability to work remotely

Benefits

• Work remotely with motivated and innovative team members
• Learn and grow with the support of your team
• Become an expert in security and open source software
• Participate in productive and fun meetups